Contacts

Head Office

8F., No.55, Nanxing Road, Xizhi District, New Taipei City, 221, Taiwan

Tel +886-2-8646-2111
Email info@axiomtek.com.tw

Sales and Quotation

Thank you for your interest in Axiomtek. For faster assistance, please complete the inquiry form for product information or a quote.

Security Policy

Coordinated Vulnerability Disclosure (CVD) Policy

CRA Annex I Part II §5 · ISO/IEC 29147:2018

Axiomtek follows Coordinated Vulnerability Disclosure principles. We commit to acknowledging receipt of vulnerability reports within 2 business days (48 hours). Disclosure timelines are agreed upon with reporters in accordance with ISO/IEC 29147 principles.

How to Report a Vulnerability

CRA Art.13 §6 · Art.13 §17
Secure Email psirt@axiomtek.com
Encryption Key Download PGP Key

Safe Harbor Legal Protection: Reporters who act in good faith and follow our responsible disclosure guidelines will not face legal action.

Reporting Obligations

CRA Article 14 · ENISA SRP

As required by the EU Cyber Resilience Act (effective 11 September 2026), Axiomtek reports actively exploited vulnerabilities and severe incidents to ENISA via the Single Reporting Platform:

Stage 1

Early Warning

Within 24 Hours

Initial submission to ENISA within 24 hours of becoming aware of any actively exploited vulnerability or severe incident.

Stage 2

Incident Notification

Within 72 Hours

Formal notification providing further technical assessments, vulnerability characteristics, and initial remediation steps.

Final

Final Report

14 Days / 1 Month

Detailed closure report submitted within 14 days for vulnerabilities or 1 month for incidents, specifying corrective measures and resolution details.